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Frequently Asked Questions

Help and Resource Center

If you don’t see the answer you need here, please Contact Us for assistance.

General

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When will the yacht set sail?
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Should I use my Travel Professional to book?
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What are the accepted payment methods for securing reservations?
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What happens if I join a waitlist for a fully booked voyage?
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What's the minimum age requirement to sail?
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What is the policy regarding pregnant guests?
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What steps should guests with specific health or medical requirements take prior to their voyage?
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What is a suite with studio?

Pre-Departure

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What travel documents are required for boarding the yacht?
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Is there the option to book air via Four Seasons Yachts?
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Can I book a transfer from the airport to the cruise terminal?
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Are there any vaccination or testing requirements for guests?
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Shore & Sea Experiences

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Are the Shore & Sea Experiences featured on the website, the only ones on offer?
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What are the options for pre-booking Shore & Sea Experiences before my voyage?
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How far in advance can I book Shore & Sea Experiences before my voyage?
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What types of Shore & Sea Experiences will be available?
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When can I start booking Shore & Sea Experiences for my voyage?

Culinary & Beverage

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Can I arrange for a pre-programmed set of dining reservations through the concierge before my voyage begins?
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How much should guests expect to spend on food and beverage per day?
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Can the yacht accommodate special dietary needs or requests?
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What kind of Kosher dining options are available on the yacht?
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Is In-Suite Dining available 24/7 during the voyage?

Pricing & Policies

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What is included in the voyage fare?
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What is not included in the voyage fare?
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What is the policy on gratuities and tipping?

Onboard Experience

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What is the dress code onboard?
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Are laundry services available onboard?
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Does the Yacht cater to specific dietary needs such as kosher, halal, or allergen-free diets?
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What Wi-Fi speed can I expect during my voyage?
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How many treatment rooms does the Spa offer, and do you have a couples treatment room?

Marina Day Experiences

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What is the Marina Day experience?
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Will reservations be required to use the watersport toys?
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Is there an additional cost for participating in the Marina Day experience?
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What activities are offered in the Marina Day Experience?
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What factors are considered before making the watersports available to guests?

Grand Touring Experience

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What is the Grand Touring Experience?
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What is the Limo Tender Experience?
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What is a Limo Tender?
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What is included in the Limo Tender experience?
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Are there private tours available?
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What is the difference between booking Shore & Sea Experiences once onboard versus in advance and what is the payment schedule?
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What is the maximum size of the Shore & Sea Experiences?
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How are pre-booked Shore & Sea Experiences charged?
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What is the overall cancellation policy?
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What happens if weather forces a cancellation?
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Is dining complimentary for children?
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What are the dining options if my child is over the age of five?
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What is the average price of a meal from the children's menu for children aged 6-12?
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Can guests bring their own bottles of wine or spirits onboard?
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Can the yacht arrange special dining experiences for occasions like anniversaries or birthdays?
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What is the cancellation policy?
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Are there charges for extra guests?
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What are the age and capacity guidelines for the sleeper sofa?
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What facilities are available at the Salon?
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Is there a dedicated space for children?
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What type of programming will be available for children?
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Is there a teens program?
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Can I bring a service animal on board?
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Is there a Medical Center on board the yacht?
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What type of Medical Services are available on the Yacht?
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What can I do with the Four Seasons Mobile App while onboard?
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Can I order in-suite dining or services through the app?
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Can I chat directly with the concierge team through the app?
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How is guest safety monitored during watersports activities?
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How far in advance can Signature Suite Guests book the Limo Tender experience?
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Can I further customize the Limo Tender experience?
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What is the Beachlander experience?
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How far in advance can Signature Suite Guests book the Limo Tender experience?
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How far in advance can regular Suite Guests book the Limo Tender experience?
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What times are available to book the Limo Tender?
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How much does it cost to book the Limo Tender experience?
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What is the Limo Tender cancellation policy?
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If my Limo Tender experience is cancelled by Four Seasons Yachts due to weather and cannot be rescheduled, will I receive a refund?
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What types of experiences can be arranged with a Beachlander?
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How can I book Beachlander experience onboard the yacht?
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Can I reserve a Beachlander experience before my voyage begins?
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How is the Beachlander experience priced?
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What’s the approximate cost to book a seat on the Beachlander?
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What is the guest cancellation policy for Beachlander bookings?